Q. What methods of payment do you
accept?
A. We accept Visa, Mastercard, American Express.
Q. How do I set up an account?
A. CourtCall offers a pre-paid Debit Account for customers who wish to receive a monthly statement. Please call us for more details.
Q.
We already have a CourtCall Debit Account and would like to view our account online, how does that work?
A.
If you are already using a CourtCall Debit Account to pay for your CourtCall Appearances and have not received a form letter from us offering this new online service, please call our accounting department for a form. Once registered, a designated firm administrator can log in and view the account online.
Q. Will there be a separate fee for my client?
A. There is a separate fee for each individual party appearing by telephone.
Q. The Court is ordering my appearance by telephone, why should I have to pay for your services?
A. CourtCall provides equipment, scheduling and other services to facilitate telephonic
appearances for attorneys and Judges. This enables the Court to allow you the opportunity to appear telephonically.
Q. I work for the State/Federal Government. Government agencies do not have to pay for your services.
A. As a private company, our fees apply to all participants, even government agencies.
Q. Are there any additional fees?
A. Yes there are. You should make arrangements at least three (Court/business) days in advance to avoid them!
Q. Why is the fee so much? It is only a telephone call.
A. It is not just a phone call, it is a Court Appearance and we may provide high quality equipment, scheduling and
other services to the Court. Without the option of CourtCall it is unlikely that you would be able to
enjoy the time and money saving benefits of not traveling to Court.
Q. Do I need consent from the Court to appear by phone?
A. In some situations, you may need to get approval from the Court, however, our customer service representatives can tell you over the phone what can be scheduled. Please call us before you contact the Court.
Q. Do I need consent from opposing counsel?
A. No.
Q. What types of proceedings can I appear telephonically on?
A. That depends on the Judge/department, our customer service representatives can tell you over the phone what
can be scheduled.
Q. What if the Court sets an appearance less than three (Court/business) days in advance?
A. No problem, call us and we will try to schedule it for you.
Q. How many people can use CourtCall at a given time.
A. There is no limit to the number of participants that can be on a conference.
Q. My client is going to be with me when I make the call, what should I do?
A. Since we do not allow the use of a speakerphone, you should schedule a separate appearance for your client so that they can participate in the conference.
Q. Can I make the call using my cell phone?
A. CourtCall prohibits the use of cell phones on the basis that they can be disruptive to the Court. CourtCalls should be made from a land-line, with the handset engaged.
Q. What is the difference between a personal appearance and a telephonic appearance?
A. Not much, the same rules regarding punctuality and conduct apply and a CourtCall Appearance is treated the
same way as any other Court Appearance.
Q. Will I get heard first if I am appearing by phone?
A. Typically, the Court will take the cases in whatever order it would normally, whether there are telephonic appearances or not. There is no preferential treatment for people making CourtCall Appearances.
Q. Why do I have to use CourtCall, can't I just call the Court directly?
A. CourtCall provides equipment and scheduling services to the Court to allow improved teleconferencing on all calls. We streamline the process.
| 
